Back

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Please be advised, during your check out process if you choose to specify "No Substitutions" on your product and there are any difficulties making the product exactly as pictured we will contact you as quickly as we possibly can, but this may delay your delivery.